Manage a portfolio of customers across Australia and New Zealand, driving retention, growth, and long-term success through proactive engagement and strategic conversations.
Monitor customer health signals, identify at-risk customers early, and execute success plans to reduce preventable churn while leading retention conversations.
Collaborate with Product, Marketing, Sales, and Support to share customer insights, improve the customer experience, and contribute to global Customer Success initiatives.
EverCommerce is a leading service commerce platform providing tailored SaaS solutions to simplify and empower service professionals in Home & Field Services, Health Services, and Wellness industries. Timely and SalonBiz, part of the EverWell vertical, serve over 30,000 customers in 100 countries, aiming to build the leading platform for beauty professionals as part of a larger ecosystem focused on growth and innovation.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.
Analyse datasets to identify patterns and trends related to service performance.
Collaborate with Operations, Product, and Risk teams to deliver accurate service insights.
Manage real-time customer demand and staffing to optimise service delivery.
Monzo is a UK-based digital bank on a mission to make money work for everyone. With thousands of employees, they value diversity and inclusion while delivering award-winning customer service and innovative financial products.
Drive a customer-centric operating model by using Voice of Customer insights to reduce effort and improve experience.
Analyze and interpret VoC data to identify friction areas and translate insights into actionable improvements.
Collaborate cross-functionally to redesign processes and systems to align with customer needs.
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. With over 30,000 employees worldwide, Adobe fosters a culture of innovation and inclusion where all employees are empowered to make an impact.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Manage projects to train customers on logistics software and analyze routing operations.
Implement tools and verify customer data to optimize logistics services.
Provide post-implementation support and adapt to shifting priorities.
VIP is a technology company with deep roots in the beverage distribution industry. They are growing fast and offer a platform with significant growth ahead.
Collaborate with leadership on a strategic initiative to build a new business.
Manage client projects including task management, deadlines, and billing.
Provide payroll tax consulting, guidance, and audit support to clients.
Experian is a global data and technology company powering opportunities for people and businesses. We have an amazing team of 25,200 people in 32 countries and are a member of the FTSE 30.
Provide world-class customer service to clients and resolve questions or concerns.
Strategically partner with installers to improve the customer experience and manage project pipelines.
Analyze data, spot trends, and conduct due diligence checks and fraud investigations.
GoodLeap is a technology company providing financing and software for sustainable home solutions like solar panels and energy-efficient HVAC. With over 1,000 employees and a platform facilitating $30 billion in financing since 2018, they emphasize a collaborative culture and support the nonprofit GivePower.
Evaluate and verify application eligibility for energy efficiency programs, ensuring compliance with policies and procedures.
Perform data scrubbing, analysis, and desktop review of project materials, uploading records and processing incentive payments.
Collaborate with teams to identify and escalate projects for health and safety reviews, playing a key role in enhancing residential efficiency.
AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE, and WBE-owned management consulting firm founded in 1990. We provide high-quality staffing and executive search services, blending the best in people with ongoing workplace demands.