Perform independent research using AI tools to identify novel emerging fraud trends.
Analyze large-scale messaging and voice traffic to detect fraudulent activity patterns.
Collaborate with data science and engineering teams to refine detection models and reduce false positives.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture and a strong emphasis on connection and global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact each day.
Own and manage client and broker relationships for a portfolio of 25-30 large market accounts, ensuring high-quality experience and proactive risk mitigation.
Execute engagement workflows, analyze client KPIs, and develop data-driven action plans to drive retention and satisfaction.
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge teams, and lead client meetings with strong executive presence.
Garner Health transforms the U.S. healthcare system by using advanced data analytics to identify high-performing doctors and incentivize members to seek better care. In five years, the company has helped over 2.5 million people access higher-quality care, saved $1 billion in healthcare costs, and doubled annually, recently closing a Series E round.
Monitor credit recovery portfolios and delinquency indicators, identifying trends and opportunities for action.
Support recovery campaigns, manage spreadsheets, and build dashboards to facilitate operational decisions.
Provide high-quality service to members and affiliated organizations through available communication channels.
Jobgether is an AI-powered job matching platform that connects top-fitting candidates with hiring companies. It fosters a collaborative and inclusive remote work environment, offering professional development and diversity.
Uncover the biggest opportunities to improve the customer journey by analyzing contacts, churn, and payment data.
Diagnose root causes of customer friction and shape priorities across SaaS and payments.
Turn data into decisions by testing hypotheses and quantifying impact on retention and cost-to-serve.
Plooto is a payment automation platform that helps accountants, bookkeepers, and their clients manage payables and receivables. With a strong footprint in Canada, we serve busy entrepreneurs, finance teams, and non-profits, and are backed by experienced fintech leaders.
Drive customer onboarding, risk identification, and technical guidance using data and 1:many tactics.
Own renewal forecasting and execution, while identifying expansion opportunities within accounts.
Build trusted advisor relationships and champion executive sponsorships to ensure customer success.
LaunchDarkly is a platform that helps developers innovate on new features faster while providing a safety valve to instantly rewind when things go wrong. The company values team collaboration, humility, and diversity, fostering an inclusive and supportive culture.
Build and maintain strong client relationships, driving retention and program success.
Execute account management processes, resolve issues, and track deliverables.
Lead marketing campaigns, analyze data, and present ROI metrics to clients.
Foodsmart is the leading Foodcare platform in the US, delivering nutrition-driven healthcare at scale through personalized clinical care and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, we are a growing, mission-driven team focused on making nutritious food accessible and affordable for all.
Manage a portfolio of 300 automotive dealer customers, building trusted relationships digitally.
Use data insights to improve product adoption, retention, and customer satisfaction.
Collaborate with sales and onboarding teams to deliver a seamless customer experience.
Carsales is an online vehicle marketplace that makes buying and selling cars a great experience. They have a large, evolving team with a collaborative culture, recognized as a Best Workplace in Australia.
Review escalated EPC complaints from billing subservicer, CX, or Finance Operations, conducting investigations and recommending resolutions.
Collaborate with CX, CAT, and Accounting to bring complaints to resolution and ensure positive customer experiences.
Flag EPC and sales rep patterns, make process improvements, and perform ad hoc data analysis.
Palmetto is a leading clean tech company accelerating the transition to clean energy with an award-winning technology platform. We foster a promote-from-within culture, offering comprehensive benefits like unlimited PTO, medical, dental, vision, and paid parental leave.
Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.
Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.
Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption, and growth.
Balance 1:many customer programs with strategic engagements, building webinars and office hours.
Manage a large portfolio of scaled and mid-market customers through the full lifecycle, from onboarding to expansion.
Great Question is an all-in-one AI customer research platform that enables teams to recruit participants, run research, and share insights. Backed by world-class investors and trusted by companies like Gusto, Experian, Canva, and Brex, our remote-first culture is built on high trust, high agency, and high emotional intelligence.