Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Coordinate consulting project logistics, maintain project plans, timelines, and deliverables.
Support client-facing administrative processes including reporting, invoicing, and documentation.
Conduct research, analyze data, and contribute to client deliverables such as presentations and reports.
Our partner is a consulting organization that supports mission-driven organizations through high-quality consulting engagements and operational coordination. The company operates in a distributed, collaborative environment focused on strengthening nonprofit organizations and advancing community well-being.
Lead and develop a team of team leaders overseeing a 50-strong remote customer service team, driving high performance and process improvement.
Collaborate with Customer Experience and QA teams to optimize the customer journey and service quality through feedback and automation.
Track and improve key service metrics such as NPS and customer satisfaction, and develop communication strategies to enhance customer experience.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving both consumers and businesses. They have over 5 million visitors a year and 120 remote staff worldwide, with a remote-first, innovative culture focused on optimization and automation.
Own a portfolio of strategic enterprise accounts, serving as a trusted advisor to HR benefits leaders.
Drive retention and renewal outcomes by proactively identifying risks and building action plans.
Increase member engagement and program utilization through data-informed recommendations and regular business reviews.
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration. The company is widely regarded as a defining force in healthcare innovation, with a global workforce that has been recognized with awards such as Fortune's Best Workplaces in Healthcare and Great Place to Work certifications.
Lead and scale Phoenix’s client-facing support organization, overseeing customer experience and retention strategy.
Build a high-performing Client Services organization combining support, technical troubleshooting, onboarding, and account management.
Partner closely with Product, Engineering, and other teams to ensure exceptional service and measurable business outcomes.
We are the Autonomous Commerce Platform for DTC Founders, unifying storefronts, checkout, payments, and operations with AI agents. We have 8-figure ARR growing 100%+ YoY, strong unit economics, and are backed by experienced operators.
Drive operational improvements and reporting for Customer Success metrics like NRR, GRR, and usage KPIs.
Translate complex data into actionable insights for leadership and cross-functional teams.
Manage multiple priorities while ensuring data accuracy and quality assurance.
They are a B2B SaaS company focused on customer success operations. They foster an inclusive and collaborative workplace with a commitment to equal employment opportunity.
Build and maintain trusted relationships with mid-market customers through proactive communication.
Manage a portfolio of accounts, focusing on adoption, retention, and growth.
Use customer health data to identify risks and opportunities, collaborating with cross-functional teams.
This company offers a SaaS solution and is focused on customer success and engagement. With a global team spanning North America, the UK, and India, they foster a collaborative and inclusive remote-first culture.